Infoseek Express
Read Me file

10/29/98
Web site: http://express.infoseek.com

This file contains a few last-minute notes on Express. If you have installed Express, but it is not working properly, review the troubleshooting information in this file for possible solutions. For additional tips and support information, see the support page on the Express Web site.

Contents

Installation Issues
Sharing Express with Others on a Single Computer
Problems Using Express

Installation Issues

Problem: The Express Installer is not downloading any software.

Solution: First, check to make sure you have an active Internet connection while you are running the Express Setup program. An active connection is required so that the Setup program can download additional software. If you connect to the Internet with a modem, run your Internet dialer program to connect to the Internet. Then try running the Express Setup program again.

Second, check to see if you need to specify a proxy server name and port. If you connect to the Internet through a local area network (LAN), your network may be using a proxy server to protect your internal network from unauthorized access by outsiders. Often called a "gateway" or a "firewall," the proxy server acts as a security barrier between computers and the Internet.

If your LAN is using a proxy server, then the Express Setup program needs to know the proxy server address and port number so that it can download the Express software. When you find out this information, run the Express Setup program again, and enter the server name and port when prompted to do so. Then the installation should work properly.

Problem: Express is installed on a Windows NT system that is being shared by more than one user. However some users cannot open Express.

Solution: On Windows NT, every Express user must be a member of the same group as the original user who installed Express. For example if a Windows NT Administrator installed Express, then Windows NT Users may not be able to open Express. To correct the problem, log on to Windows NT at the minimum group level you want (such as User). Then reinstall Express. (#1751)

Sharing Express With Others on a Single Computer

If you share a computer with other people, you can all share one copy of Express, and it will keep track of each user's unique settings, such as customized categories and saved searches.

Each user who wants to use Express should register as a new user, and then log on to Express with that user name.

Registering as a New User

To register as a new user, do the following:

1. Start Express.
2. Click the Switch User button below the "About this Category" area.
   You see the user login page.
3. Choose New User from the list and click Let Me In.
4. Read the license agreement and click Accept.
5. Complete the New User Registration form, and then click Register.
   Express opens and logs in under your login name.

Starting Express on a Shared Computer

When multiple people share Express on a single computer, it's important that each user switches to his or her login name when starting Express.

To switch to your login name when starting Express, do the following:

1. Start Express.
2. Look below the "About this Category" area at the current user information. If you are not the current user, click the Switch User button.
   You see the user login page.
3. Choose your login name from the list and click Let Me In.

Problems Using Express (all Web browsers)

• If your computer is on a pretty fast network, but Express still runs slow, there may be a way to make it faster. If you connect to the Internet through a local area network (LAN), your network may be using a proxy server to protect your internal network from unauthorized access by outsiders. It's possible that a proxy server could be slowing down Express.

For detailed information on how to check if you are using a proxy server and perhaps make Express run faster, see the see the support page on the Express Web site, and look for the document called, "My office has a pretty fast network, but Express still runs slow. Is there a way to make it faster?"

• When you open some Web pages while using Express, the Express Categories list may disappear from the Web browser window. This can occur because Express uses a Web feature called "frames" to display both the Express Categories list and a Web page within a single Web browser window. Some Web pages are designed to prevent themselves from being "framed" with other pages such as the Express Categories list. When this occurs, you can start Express again by clicking the Quickseek button in your Web browser window, or by double-clicking the Express icon in the taskbar or on your desktop. (#1804)

• If you change the term highlighting style or color, the new color does not take effect on any Web page that Express has already downloaded. This includes Web pages that you have viewed as well as Web pages that Express has downloaded in the background that you have not yet viewed. In order for the new term highlighting style or color to take effect, you must view a site that Express has not previously downloaded, or perform a new search with new search text. (#1497)

• While you are using Express, the Back button on your Web browser may not always work as expected. Also, clicking your Web browser's Reload or Refresh button may return you to the first page that appeared when you started Express instead of refreshing the current page. For more information about using the Back button, see the support page on the Express Web site, and look for the document called, "When I'm using Express, the Back button sometimes does not work properly. Am I doing something wrong?" (#1812,1309)

• If you have changed the Display properties of your computer to use Large Fonts, you may see text display problems in Express and in the Express Quick Tour. For best results, change your Windows Display properties to use Small Fonts. (#2347)

• Some Web sites begin playing music when you display them in your Web browser. Because Express downloads Web pages in the background, it may begin playing the music for a particular Web page before you even display it. To prevent the music from playing until the page is displayed, disable the Prefetch Graphics option.

To disable the Prefetch Graphics option, do the following:

1. Click the Prefs button in the Express Categories list.
2. Click the General tab.
3. In the Prefetch Graphics area, select Disabled.
4. Click Done. (#1799)

• In the Weather category, searching the Weather Channel source may cause the following error message to appear:

Error: unable to connect to the host server

The quick fix to this problem is to select a different weather source in the Weather category.

The longer fix is to update the Java Virtual Machine that Express uses, which will enable you to use the Weather Channel source. For more information on updating your Java Virtual Machine, see the support page on the Express Web site, and look for the document called, "How do I Update the Java Virtual Machine that Express Uses?"

• Express does not support searching in two separate Web browser windows at the same time. If you attempt separate searches in different browser windows, some Express features may not work properly. (#2575)

• If you get a little impatient and attempt to click a button or a link in Express before the page has completely appeared inside the Web browser window, a Javascript error dialog box may appear. If this occurs, close the errror dialog box and click the button or link again. (#2570)

Problems Using Express (Netscape Web browsers)

• Avoid resizing the browser windows when you are using Express with Netscape Navigator 3 or 4 or Netscape Communicator 4. Resizing the browser window can cause minor display problems within the window. If this occurs, click the Reload button in your Web browser to refresh the page within the resized window. (#1158)

• Links and buttons in Web browsers require only a single click, not a double-click. In Netscape 3, if you repeatedly double-click certain links and buttons in Express, a Javascript error may occur. (#1254)

Problems Using Express (Microsoft Internet Explorer Web browsers)

If the Preferences dialog box is behind another Express window or minimized, clicking an Express Prefs, Info, or Edit button will not bring the Preferences dialog box to the front. To see the Preferences dialog box, click its taskbar button. (#1177)

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